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Anchor's management team's collective backgrounds includes senior level
experience with consumer lending, collections and recoveries, commercial real
estate and corporate debt workouts, bank processing and operations, as well as
expertise in the areas of statistical analysis and modeling.
Our collection philosophy is based on a belief that all customer interactions
need to be compliant and courteous, that a logical motive for repayment must be
conveyed, and that payment arrangement must be based upon an individual's
circumstances. To this end,
each new account representative at Anchor must complete an exhaustive
three-week training program, including segments on the FDCPA and state
collections law compliance. Once on the job, our representatives are
continuously monitored to assure compliance with all applicable laws and
Anchor's own stringent policies and procedures.
Our people are housed in well designed, modern call centers equipped with
leading edge technology in everything from the predictive dialer systems to our
recovery software and skiptracing databases. The end result for our clients is
that they can take comfort in knowing that their customers' accounts are being
managed by a professional organization that is committed to treating each
customer fairly and in compliance with all applicable laws and regulations. |
